MetaMask Chrome Extension Troubleshooting Guide

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Having issues with your MetaMask Chrome extension? Our comprehensive troubleshooting guide covers common problems and provides step-by-step solutions to help you quickly resolve any issues. From installation errors to connectivity problems, we've got you covered. Follow our easy-to-u

MetaMask is one of the most sought-after cryptocurrency wallets that is currently being used by millions across the globe. Within this wallet, you can easily store your preferred and supported crypto assets. Not just that, the wallet also lets you trade crypto assets and makes sure that you're able to add additional networks to your wallet. There are diverse benefits of using the wallet which you can do after the installation of MetaMask Chrome extension or any other browser extension. MetaMask is supported on browsers such as Brave, Edge, Opera, and Mozilla Firefox in addition to Chrome. 

While using the MetaMask Extension, if you come across any such situation where you are not able to use it or it is not working the way it should be, then you refer to the instructional guidelines that have been given in the section to follow. 

Fix issues with MetaMask Chrome extension 

When you face any issues with the MetaMask extension on Chrome browser or any other supported browser, then you can follow the steps listed below to get it fixed. These solutions can be performed in any condition where you are facing problems with MetaMask or it is not working the way it should be. So, let's get you going: 

  • The first troubleshooting measure that you need to follow in this scenario has to be restarting the web browser in use. In addition to that, you can also force close the MetaMask app if you are using it on your mobile and then re-open it. 
  • Another way to fix any issue with the MetaMask Chrome extension is that you should restart your mobile device/PC. 
  • In some cases, simply locking and unlocking the wallet helps. 
  • If you are facing issues with the transactions but not with the web browser, then we suggest you check the specific block explorer for the network that you're using. For example, if you are transacting through Etherscan, then you must look for issues with this blockchain explorer and then fix the issue. 
  • You should also make sure that the latest version of the MetaMask Chrome extension is running on your device. You may also update the currently available extension to fix the issue. 

Some additional troubleshooting tips 

Apart from the major troubleshooting tips that I have listed in the section above, you can also try out some additional measures to fix any issues with the MetaMask Chrome extension: 

  • You can also navigate the Community Forums webpage of MetaMask and look for any specific issues that other users must have been facing. There you could find answers to all your queries relating to the same problem. 
  • You can also opt to seek customer support. However, during your conversation with the agent, we suggest you not share your wallet login credentials. You should also avoid resetting your wallet or your account to get rid of the issue. 
  • After installing the MetaMask Chrome Extension and creating a wallet on it, you must have realized that it is a self-custodial wallet. This clearly means that nobody can restore your wallet which has been compromised. 


If the issue with the MetaMask Chrome extension fails to resolve after following all the tried and tested remedies, then make sure that you wait long enough. Some issues seem to be resolved with the passage of time. If the service status of the platform is down, the only thing that you can do is wait for some more time to get it resolved by the company.